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Activate the Group or Management Role

The EmpowerID Chatbot makes it easy to activate pre-approved group and management roles right from your chat window. These roles are configured by your organization and are available instantly — no approval or wait time required.

Use this guide to request and activate access roles using a quick, self-service workflow in Microsoft Teams, Web Chat, or the EmpowerID mobile app.

What Roles You Can Activate​

  • Group Roles – Organizational groups you belong to
  • Management Roles – Admin-level permissions
  • App Roles – Pre-approved access for specific applications

These roles are pre-approved, meaning they activate instantly with no additional approval process.

Step-by-Step: Activate a Group or Management Role​

1. Open the Bot Menu​

Type help into the EmpowerID Chatbot to bring up the main options menu.

2. Select the Activate Role Option​

Click the Activate a pre-approved group or management role button.

Activate Role Button

3. Choose the Role Type​

Select the type of access you want:

  • Group – Regular membership-based access
  • Management Role – Elevated administrative permissions

Role Selection
Figure 2: Choose "Group" or "Management Role"

4. Find Your Group or Role​

You can either:

  • Search by name – If you know the exact role or group
  • Browse all – Type all to list every available option

Once the system displays the options, select the one you need and click OK.

5. Confirm and Check Status​

After selecting the role or group:

  • The chatbot will confirm that your request has been submitted
  • Click Check Status to view your request in the IAM Shop

Status Check
Figure 3: Click "Check Status" to view request details in the IAM Shop

Need Help?​

If you're not sure what roles are available or how to phrase your request, try:

  • Typing help to bring up the chatbot’s main menu
  • Asking: "What preapproved roles are available?"
  • Viewing the Chatbot Commands reference guide for more supported phrases

Troubleshooting​

IssueSolution
Role name not foundMake sure you typed the role name exactly as it appears
Role not availableOnly pre-approved roles can be activated through the chatbot
Activation failsClick "Check Status" to confirm the request; contact IT if needed
No options returnedTry typing all to browse available roles