Things to Do

The Things to Do feature in the EmpowerID Chatbot provides users with quick access to frequently used self-service actions. Users can:

• Request access to Groups or Management Roles
• Launch approved self-service workflows directly from Teams

The Chatbot understands natural language commands like:
"create shared credential" or "self service bot"
These commands trigger the Things to Do workflow.
See Chatbot Commands for more supported inputs.

How to Use Things to Do

1. In the Chatbot, type help to display the options menu.
2. Click on the Things to Do button.
   
3. Choose from the available options:
   • Click Request Access to request access to Groups or Management Roles.
   • Click Self-Service to launch approved self-service workflows.
     
4. Follow the prompts based on the action selected.

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Request Access Options

If you choose Request Access, you can manage:

• Group Memberships
• Management Roles & Definitions

Group

🔷 Request Access to Group

1. Click Group to manage group-based access.
   
2. The Chatbot will display a list of Pre-approved Groups.
3. Select the group you wish to join and submit the request.

Management Roles & Definitions

🛡️ Request Access to Management Roles

1. Click Management Roles and Definitions.
   
2. The Chatbot will show Pre-approved Management Roles.
3. Select the appropriate Management Role and submit your request.

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Self-Service Workflows

If you choose the Self-Service option, the Chatbot will display all workflows that you are authorized to run.

These workflows are pre-configured by your administrator and may include tasks like password changes, credential creation, and more.

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Related Documentation

• Change Password – Change your password using the Chatbot.
• Create a new Person – Create a new EmpowerID Person.
• Create Shared Credential – Store and access shared credentials.
• Create Vault Secret – Securely store and retrieve Passwords, Credit Cards, and Notes.
• Helpdesk unlock a locked-out user – Helpdesk agents can unlock users directly from the Chatbot.
• Request for an app role or a management Role – Request access to roles with a few clicks.