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Verifying Business Requests are Generated

When you run an audit in EmpowerID, it should generate business requests that contain access recertification items defined by your organization's policies. Verifying that these requests are created ensures the audit is functioning correctly and that recertification can proceed.

EmpowerID generates business requests during audit compilation by grouping recertification items according to the applicable policy. For example, a group membership policy may bundle each user's group access into a single business request. This method streamlines tracking and managing recertification decisions across multiple users or groups.

This article provides step-by-step instructions to help you confirm that business requests are generated and accessible after audit compilation.

Prerequisites​

Make sure the following requirements are met before verifying business requests:

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Recertification Policy Requirement The audit must include at least one Recertification Policy with defined Item Scopes and Targets.

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Required Jobs Ensure the following jobs are enabled and running:

  • Attestation Policy Compiler Job
  • Business Request Fulfillment Job

Steps to Verify Business Requests​

1. Navigate to the Audit Page​

Go to Compliance → Recertification, then select the Audit tab.

2. Search for the Audit​

Use the Search Box to find your audit, then click the Search button.

The result grid will display key metrics:

  • #Business Requests: Total number of business requests generated.
  • #Items: Total recertification items within the business requests.
  • Items Completed: Number of items where a decision has been made. Audit Grid Information

3. Open Audit Details​

Click the View Details link next to your audit to open the details page.

4. Review Business Request Status Tabs​

On the audit details page, review the following tabs:

  • In Progress: Items still awaiting auditor decisions.
  • Done: Items where access has been approved, revoked, or otherwise actioned.
  • All: Displays both completed and pending items. Audit Details Tabs

5. View Individual Item Details​

Click any row in the grid to view the item’s detail page. You can see:

  • Current Step
  • Approvers Business Request Item Details

6. Access My Tasks View​

Alternatively, click the link in the View Details column. This opens the item in the My Tasks view, where you can review:

  • Workflow process steps
  • Current assignee
  • Recertification item details Recertification Decision Details

Auditors can take action directly from this view.