Enable Disabled User Accounts

Reactivate disabled user accounts to restore system access for returning users or users whose accounts were temporarily suspended. The Manage Account Wizard supports enabling single or multiple user accounts simultaneously.

Prerequisites

• Administrative access to enable user accounts in EmpowerID
• See Access to User Accounts and Groups for required permissions

Enable Disabled User Accounts

1. On the navbar, expand Identity Administration and click User Accounts.
2. Click Manage Account Wizard.
3. Search for the user account to enable and check the box beside the account record.
4. Repeat step 3 for each additional disabled user account to enable.
5. Click Next.
6. Select Enable user accounts and click Next.
7. Review the Operation Execution Summary and click Submit.
8. Select your next action and click Submit:
   • Do you want to manage the same account(s)? - Perform additional actions on the same accounts
   • Do you want to manage different account(s)? - Work with other accounts
   • Do you want to finish the workflow? - Complete and exit the wizard
     

Results

• Selected user accounts are enabled in EmpowerID
• Users can authenticate and access systems using their accounts
• Account status changes are reflected in connected account stores
• Audit logs capture the account enable action and administrator information

Related Procedures

• Manually Disable User Accounts
• Manually Delete User Accounts
• Restore Deleted User Accounts