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EmpowerID Orchestration Pack for ServiceNow

The EmpowerID Orchestration Pack for ServiceNow provides ServiceNow process designers with workflow activities, web services, and example workflows to embed EmpowerID capabilities within their ServiceNow business processes.

📄️ About the EmpowerID Orchestration Pack for ServiceNow

The EmpowerID Orchestration Pack for ServiceNow provides ServiceNow process designers with workflow activities, web services, and example workflows to embed EmpowerID capabilities within their ServiceNow business processes. EmpowerID includes a job that synchronizes and maintains an up-to-date list of requestable groups and roles from the EmpowerID Identity Warehouse to custom tables in your ServiceNow tenants. Using the embedded EmpowerID workflow activities in your ServiceNow workflows, users can request access to entitlements in any EmpowerID-connected system from the familiar ServiceNow Service Catalog. In addition, the Orchestration Pack provides the ability to integrate an AI-powered chatbot virtual assistant, the EmpowerID Bot, into ServiceNow. With the bot, users can perform secure self-service, such as resetting their passwords, at any time within the ServiceNow portal.

📄️ Extend ServiceNow with the Orchestration Pack

Extending an existing ServiceNow workflow with the EmpowerID Orchestrator Pack is as easy as dragging one of the EmpowerID workflows from the Workflows table onto the canvas of an existing ServiceNow workflow as a subflow and rearranging the workflow as needed. On execution, the subflow calls the EmpowerID API to execute each EmpowerID operation included in the workflow. In the below sequence, we demonstrate how easily you can do this by adding the EID – Request Management Role workflow to a ServiceNow workflow as a subflow of the workflow.