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Request Privileged Credentials in EmpowerID

Request access to vaulted privileged credentials and check them out securely using your master password.

Overview​

In EmpowerID, privileged account credentials (such as admin usernames and passwords) are stored securely and vaulted. If you need access to one, you can submit a request to check out the credential for a limited period of time.

Once approved, the credential is made visible and usable only to you. This ensures secure, auditable access to sensitive accounts — without exposing the credential to others.

What You’ll Need​

  • Access to the IAM Shop portal
  • A valid EmpowerID master password

Request Credentials​

  1. Log in to the IAM Shop Portal
    Navigate to the IAM Shop for your organization and sign in with your credentials.

  2. Select Credentials as the Resource Type

    • Choose Credentials from the Resource Type dropdown.
    • Go to the Request Access tab and search for the credential you need.
      Search for credentials

  3. Click Request Access

    • Click the Request Access button beside the credential you want to check out.
      Click request access
      This opens the request card.
      Request card

  4. Choose Access Type

    Choose this option if you only need the credential for a single task or limited use.
    One time access

  5. Click Unlock
    Click the Unlock button to proceed.
    Unlock

  6. Enter Your Master Password
    Provide your master password to decrypt the private key needed for access.
    Click OK.
    Enter master password

  7. Set Access Duration (for One Time Access)
    If you're using One Time Access, define the start and end date/time for when you need the credential.
    Set duration

  8. Add to Cart
    Click Add to Cart and then open the cart at the top of the page.
    Add to cart

  9. Evaluate the Request
    Optionally enter a comment and click Evaluate Request.
    Evaluate request

  10. Enter Business Request Name
    Provide a descriptive name to explain the reason for access.
    This name is visible to approvers.
    Business request name

  11. Submit the Request
    Click Submit to finalize the request.
    A confirmation will appear with a tracking link.
    Submit request

  12. View the Request Status
    Click the tracking link to open your request in My Tasks.
    Here, you can view status updates, assigned approvers, and process steps.
    View request status

What Happens Next​

After Submission

Once your request is approved, you’ll be able to check out the credential for the defined time window. Credentials are encrypted and only visible to you.

Troubleshooting Tips​

  • Can't find the credential? Check your filters or entitlements.
  • Unlock fails? Confirm your master password is correct.
  • Cart won’t submit? Make sure all required fields are complete and valid.