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Resetting Master Passwords

The Master Password is critical for encrypting and decrypting users' secrets and credentials in EmpowerID. This password creates a public/private key pair, ensuring only those users can securely access their encrypted data. However, if a user forgets their master password, they can reset it.

⚠️Irreversible Data Loss

Resetting the master password results in losing all previously stored passwords, as they are encrypted using the old master password. This action cannot be undone.

Procedure to Reset Your Master Password​

To reset your master password in EmpowerID, follow these steps:

  1. Access Your Profile
    Click your user name in the EmpowerID Web application and select View Profile from the dropdown menu.
    Access Profile

  2. Navigate to Privileged Access
    Click the Privileged Access tab on your profile page and expand the Secrets section.
    Privileged Access Tab

  3. Create a New Master Password
    Click Reset Master Password and Delete Saved Credentials to begin the process.
    Reset Master Password

  4. Confirm Password Reset
    A confirmation dialog will appear. Click Yes to confirm that you want to reset the master password. This action will delete all saved passwords, which will no longer be decryptable.
    Confirm Reset

  5. Set a New Master Password
    Enter your new master password in the Password and Confirm Password fields and click Ok. This password cannot be the same as your EmpowerID authentication password.
    Set New Password

  6. Completion
    After confirming the new password, you should see a message indicating the request has been completed successfully. You can now use the new master password when required for tasks like creating or viewing secrets or checking out credentials.
    Request Completed

ℹ️Post-Reset Actions

After resetting your master password, you will need to re-establish any stored credentials and secrets, as the previous ones will no longer be accessible.